Shop Policies

Afri Pearl Shop Policies

Returns & exchanges

  1. I gladly accept returns and exchanges
  2. Contact me within: 14 days of delivery
  3. Dispatch items back within: 30 days of delivery
  4. I don’t accept cancellations
  5. But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

We want you to be happy with your purchase. You’re welcome to return an item within 14 days of receipt, in the same condition you received it. Just let us know you’re returning it. You may have either a credit or a refund for your purchase price, not including shipping both ways. If your original payment was made through PayPal, we’ll refund you through PayPal; if you paid us directly with your credit card, we’ll refund the credit card.

Delivery policies

We ship daily except Sundays and holidays. Most orders go out the same day, and all go out within 48 hours. For US orders, we ship with USPS Priority Airmail or UPS Ground. Our US shipping charges include insurance. Then items from Africa, we use DHL and Postage services.

We ship dozens of international orders every week, to customers on every continent except Antarctica! Please contact us for shipping charges to your country. We offer USPS First Class Airmail, Priority Airmail and Express Airmail to most parts of the world, depending on the weight, volume and value of an item. We also ship via UPS, FedEx or DHL on request. International customers, please note that we are required by law to state the true value of your merchandise on your customs forms and you may be required to pay additional customs fees or duties.

Payments

Secure options

Use PayPal, Mastercard, Visa, American Express, Mobile Money.

Afri Pearl Collections keeps your payment information secure. Afri Pearl Collections shops never receive your credit card information.

We accept payment via PayPal, cash, check, money order or any major credit card (Visa, MasterCard, American Express). Orders placed by customers in Colorado will be charged sales tax of 7.65%.

Additional policies

If you have questions, please send us a message at syrillkizza@gmail.com.